Privacy Policy

Effective Date: 12/25/2024

At Twin Lakes LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website https://www.twinlakesllc.org/ , use our Tech Support app, or use any related Twin Lakes services.

By using our Site or Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We do not automatically collect personal information when using our website or Twin Lakes Support App.

Although, you may choose to use one of our Tech Support communication methods and at that point, you may choose to provide several

types of personally identifiable information to assist us in providing our services:

Personal Information

Personal information is any information that can identify you, such as your name, email address, phone number, mailing address, and other similar details. We may collect this information when you:

Non-Personal Information

Non-personal information includes data that cannot be used to personally identify you, such as:

  • Browser type

  • Device type

  • IP address

  • Referring website URL

  • Pages you visit on our Site

  • Cookies and usage data (for more information on cookies, see Section 4)

2. How We Use Your Information

We use the information you provide during use of one of our communication methods, in the following ways:

  • To provide, operate, and maintain our services

  • To process transactions and manage your account

  • To send you updates, newsletters, and promotional materials (with your consent)

  • To personalize your experience on our Zendesk system

  • To improve our services based on usage patterns

  • To respond to inquiries and provide customer support

  • To detect, prevent, and address technical issues or fraud

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties except as described below:

Service Providers

Our Twin Lakes Website and Twin Lakes Support app does not automatically collect personally identifiable information. If you choose to share your information through one of our Tech Support communication methods, we may share your information with trusted third-party vendors who assist us in operating our support for your business or school; or who are already a service provider at your business or school. These third parties are obligated to use your information only for the purposes of providing the services to us and/or your business or school.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our Site if a change in ownership or control of your personal information occurs.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixels) to enhance your experience on our Site. Cookies are small text files that are placed on your device when you visit a website.

  • Essential Cookies: These cookies are necessary for the functioning of our Site and Services, such as for logging into your account.

  • Performance Cookies: These cookies help us understand how visitors interact with our Site, so we can improve its performance.

  • Advertising Cookies: These cookies are used to deliver relevant ads to you based on your browsing activities.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

5. Data Security

We take the security of your personal information seriously and employ various security measures to protect it. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections or updates to that information.

  • Deletion: You may request that we delete your personal information from our systems, subject to certain exceptions.

  • Opt-Out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

  • Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact us at support@twinlakesconsulting.zendesk.com

7. Children’s Privacy

Our Site and Services are not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Twin Lakes LLC
Email: support@twinlakesconsulting.zendesk.com
Phone: 860.362.1200
Address: 85 Twin Lakes Road, Salisbury CT 06068